Video Goes Viral : Unpleasant display of insensitivity by AIR INDIA staff

Mumbai : After a video went viral on social media, Air India, which is the national carrier of nation, has fell victim to social media backlash after some staff members of the airlines refused entry to a few passengers who reached the check in counter five minutes late.

Air India on Tuesday, said in an official statement said, "We are distressed at the video on the Social media showing our staff in poor light. The matter is being examined and we request our patrons to review details on ticket and any update communicated to them."

According to the reports, A video shot by one of the passengers has gone viral, in which the officials are seen arguing with the passengers with valid ticket for being late by five minutes. According to the airlines website, check-ins stop one hour before the departure time from international terminals and 45 minutes before for domestic flights.

"For domestic flights, the counter closing time is 45 minutes before departure of flight. Counters for flights (both Domestic and International) operating from international terminal close 60 minutes before departure of flight," according to Air India.

However, passengers claimed that they received a message from Air India asking them to be at the airport before 45 minutes of departure.

The video has over 8,63,025 views and 35,394 shares, so far. In the video, a staffer is heard as saying, "Once you are late, you are late. You lose the flight. Nothing is free."

The distraught passengers were justifying their reason for late check-in by saying that "they had received wrong information from a travel website's message".

The video was made and uploaded by a passenger, named Shivendra Namdeo, on the social networking website Facebook, that created a furore among netizens.
In his Facebook post, he has written, "This is How AIR INDIA , , So called pride of INDIA . . . . . Treats their PASSENGER.

PLZ Share. . . . . . Some other day you might be the Victim.
As Per the Message from AIR INDIA one should be within 45 mins from departure . . . . . & Even though PPL are 55 mins before departure. They are not allowed to enter.
One person has her mother in ICU & In Danger of LOsing Her life. . . . Sadly , even though their is enough time AIR INDIA doesn't allow to board.

Also in this video you can see a GIRL literally bagging them to-board. Just see & decide what you will do if you are in her position.
Mr. PM if you are listening please listen to AAM AADMI VOICE. Who is suffering...................."

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